Game promotion is considered a core service of quality in spectator sport.
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Q13: Which of the following is NOT a
Q14: In the perspective of quality as conformance
Q15: A product has value for a client
Q16: Customer expectations are not a valid basis
Q17: Facilities, the surrounding scenery, the quality of
Q19: As a service is simultaneously produced and
Q20: Sport managers should focus on the dimensions
Q21: Excellence refers to the best attainable standard,
Q22: Quality is a function of the extent
Q23: If a service meets or exceeds customers'
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