Which of the following is NOT a dimension of service quality in campus recreation?
A) Program quality
B) Interaction quality
C) Outcome quality
D) Contest quality
E) Physical environment quality
Correct Answer:
Verified
Q8: Quality as value refers to which of
Q9: This is when the product meets quality
Q10: The work of Parasuraman and colleagues identified
Q11: The definition of consumer services implies that:
A)
Q12: In the SERVQUAL model, which factor indicates
Q14: In the perspective of quality as conformance
Q15: A product has value for a client
Q16: Customer expectations are not a valid basis
Q17: Facilities, the surrounding scenery, the quality of
Q18: Game promotion is considered a core service
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