How can service quality be defined?
A) Conformance to clearly specified requirements
B) Product meets customer needs and is free of deficiencies
C) Features of a product or service satisfy stated or implied needs
D) Source of satisfaction or delight for the customer
E) All of the above
Correct Answer:
Verified
Q2: What are the five factors of the
Q3: Which of the following is an example
Q4: Which of the following is an example
Q5: All of the following are examples of
Q6: What do core service factors in a
Q7: What are the four standards of quality,
Q8: Quality as value refers to which of
Q9: This is when the product meets quality
Q10: The work of Parasuraman and colleagues identified
Q11: The definition of consumer services implies that:
A)
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