Which conflict resolution behavior reflects the fact that by focusing on the outcome, the root cause of the conflict is more likely to be addressed?
A) documenting
B) perspective taking
C) smoothing
D) reaching out
E) focusing on interests rather than positions

Question

Quizplus · Accepted Answer

Focusing on interests rather than positions helps to uncover the root cause of the conflict and find a mutually beneficial outcome. By understanding each party's underlying interests, a more creative and collaborative solution can be reached, addressing the root cause and reducing the likelihood of the conflict reoccurring in the future.

Which Conflict Resolution Behavior Reflects the Fact That by Focusing