Generating feelings of __________ helps to de-escalate conflict.
A) empathy only
B) sympathy only
C) both empathy and sympathy
D) neither empathy nor sympathy
E) empathy, sympathy, and telepathy

Question

Quizplus · Accepted Answer

Both empathy and sympathy can help de-escalate conflict by showing that you understand and care about the other person's perspective or emotions. Empathy involves putting yourself in the other person's shoes and experiencing their emotions, while sympathy involves acknowledging and expressing concern for their emotions. By demonstrating these emotions, people can help defuse tension and build a more positive relationship.

Generating Feelings of __________ Helps to De-Escalate Conflict