When Dion was hired at a large office supply chain store,he had to memorize scripts for every possible interaction with customers and every procedure he may have to perform.What process is at work in Dion's workplace?
A) globalization
B) commodification
C) rationalization
D) internationalization

Question

Quizplus · Accepted Answer

The process at work in Dion's workplace is rationalization, which involves the standardization of procedures and the application of scientific management principles to increase efficiency and productivity. This often includes the requirement for employees to memorize scripts for every possible interaction with customers and procedures they may need to perform.

When Dion Was Hired at a Large Office Supply Chain