The process of using a third party to settle a dispute is called mediation.

Name: The process of using a third party to settle a dispute is called mediation.
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Mediation is the process of using a neutral third party to facilitate and guide the process of resolving a dispute between two or more parties. The mediator does not have the power to make a decision or enforce a resolution, but rather helps the parties involved to work through their issues and reach a mutually acceptable agreement.

The Process of Using a Third Party to Settle a Dispute