Priscilla, a customer service representative at a call center, adds to her job by asking customers how much they liked their previous purchase. Priscilla is engaged in job
A) simplification.
B) rotation.
C) crafting.
D) specialization.

Question

Quizplus · Accepted Answer

Priscilla is engaging in job crafting by adding a new responsibility to her role as a customer service representative. Job crafting involves employees taking initiative to customize and shape their job duties to better fit their skills and interests.

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