Amy, a sales consultant at a brokerage firm is applying for a position as an assistant manager at a bank. When the interviewer notes that her firm lost $12 billion one year, Amy uses the impression management technique of excuses when she says,
A) "How much money did your firm lose last year?"
B) "You are right, but the federal government is in a financial mess also."
C) "The loss was horrible, but fortunately our group generated a profit."
D) "That's precisely why I am here. I am tired of working for a loser."

Question

Quizplus · Accepted Answer

Option C is the best choice as it uses the excuse impression management technique while still highlighting a positive outcome. Amy acknowledges the loss but focuses on her group's success in generating a profit, which shows her ability to handle challenges and contribute to a successful team. Options A, B and D would not be appropriate as they either deflect the blame (A and B) or show a lack of loyalty to a previous employer (D), which are not desirable qualities in a potential employee.

Amy, a Sales Consultant at a Brokerage Firm Is Applying