Middle manager Demetrius engages in organizational citizenship behavior when he helps an employee from another department who is struggling with understanding a jammed office copier.

Question

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This scenario demonstrates organizational citizenship behavior, which involves going above and beyond job duties to help others within the organization. Demetrius is helping an employee from another department, which shows a willingness to collaborate and support colleagues.

Middle Manager Demetrius Engages in Organizational Citizenship Behavior When He