Which of the following is not an illustrative measure of KM impacts on people?
A)Number of customers accessing Web-based product knowledge.
B)Number of conferences or seminars attended by an employee.
C)Number of subunit areas that an employee has rotated through.
D)Number of countries in which a senior manager has worked.
E)Percentage of employees retained in the previous year.

Question

Quizplus · Accepted Answer

The number of customers accessing Web-based product knowledge is more indicative of customer engagement or service usage rather than a direct measure of Knowledge Management (KM) impacts on people within an organization. Measures B, C, D, and E are more directly related to the development, sharing, and retention of knowledge within an organization, thus reflecting KM impacts on its employees.

Which of the Following Is Not an Illustrative Measure of KM