What should a KM assessment of KM impacts on organizational performance measure?
A)Employee job satisfaction and process effectiveness.
B)Adaptability and innovativeness.
C)Direct and indirect impacts.
D)Economies of scale and economies of scope.
E)Return on investment.

Question

Quizplus · Accepted Answer

A KM assessment of impacts on organizational performance should measure both direct and indirect impacts, such as increased productivity, quality, and innovation, as well as intangible impacts, such as improved knowledge sharing and collaboration. It should also include measures of return on investment, but this is just one aspect of the assessment. Employee job satisfaction and process effectiveness may be important factors to consider, but they are not necessarily the best indicators of KM impacts on organizational performance. Adaptability and innovativeness are important aspects to consider in assessing KM impacts, but they may not capture the full range of impacts. Economies of scale and scope may be relevant in certain contexts (e.g., for global organizations), but they are not necessarily the best indicators of KM impacts on organizational performance.

What Should a KM Assessment of KM Impacts on Organizational