When you are in the middle of a conflict and you realize that the person is just blowing off steam and really isn't mad at you, it is because you used the _____ step of the S-TLC system.
A) stop
B) think
C) listen
D) communicate

Question

Quizplus · Accepted Answer

The S-TLC system stands for Stop, Think, Listen, and Communicate. In this situation, the person realized that the other person was just blowing off steam and not really mad at them, which indicates that they used the "think" step. They took a moment to process the situation and consider the other person's perspective before reacting.

When You Are in the Middle of a Conflict and You