Question 1

Sandeep acknowledges cultural differences but trivializes them, believing that human similarities far outweigh any differences. Which of the following types of thinking does he have?
A) Ethnocentric
B) Geocentric
C) Ethnorelative
D) Polycentric

Accepted Answer

A

Question 2

Which of the following statements is the best example of supportive communication?
A) You have been late to work three days this week.
B) You have really messed up this time.
C) You have been disappointing me with your lack of productivity.
D) Your lateness is disrespectful to me and your coworkers.

Accepted Answer

Statement A is the most objective and focuses on the behavior (being late) without attaching negative judgments or emotions, making it more supportive and constructive.

Question 3

A helping relationship where one hires a management consultant is known as:
A) Informal
B) Semi-formal
C) Formal
D) None of the above

Accepted Answer

Hiring a management consultant is a formal relationship as it involves a structured approach to problem-solving, contract agreements, and defined scopes of work. The consultant is expected to conduct a thorough analysis of the organization's operations, provide recommendations, and work with the client to implement changes. This type of relationship is professional and typically involves a high degree of confidentiality and ethical considerations.

Question 4

In the classic formulation of communication, communication is successful when the ________ understands what the ________ intended
A) Sender; receiver
B) Receiver; sender
C) Listener; speaker
D) Speaker; listener

Accepted Answer

The classic formulation of communication, also known as the transmission model of communication, involves a sender who encodes a message and sends it to a receiver who decodes the message. Therefore, in this model, communication is successful when the receiver understands what the sender intended. Choice B (Receiver; sender) reflects this understanding of the classic formulation of communication.

Question 5

According to your textbook, people in the United States think at a rate of about ________ words per minute and speak at a rate of about ________ words per minute.
A) 500; 150
B) 150; 500
C) 450; 200
D) 200; 450

Accepted Answer

People in the United States typically think at a rate of about 500 words per minute and speak at a rate of about 150 words per minute. This discrepancy between thinking and speaking rates can affect communication efficiency and comprehension.

Question 6

Variations in our tone of voice or in its pitch, expression, or rate of speed is known as:
A) Paralinguistics
B) Occulesics
C) Linguistics
D) Kinesics

Accepted Answer

Paralinguistics refers to variations in tone of voice, pitch, expression, and rate of speed, while occulesics refers to eye behavior, linguistics refers to language and its structure, and kinesics refers to body movements and gestures.

Question 7

Which of the following is NOT one of the "six C's" developed for effective managerial writing?
A) Courtesy
B) Clearness
C) Confidence
D) Correctness

Accepted Answer

The answer of Which of the following is NOT one...

Question 8

Which of the following is NOT a condition under which people are likely to use strategic ambiguity?
A) People are faced with multiple goals
B) Relationships are tenuous
C) Front-line positions are threatened
D) Conditions are likely to change

Accepted Answer

The other three conditions—facing multiple goals, having tenuous relationships, and expecting changes—make people more likely to use strategic ambiguity. However, front-line positions being threatened does not necessarily create an environment where strategic ambiguity is more likely to be used.

Question 9

________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.
A) Misunderstanding
B) Distortion
C) Misrepresentation
D) None of the above

Accepted Answer

The term 'distortion' refers to the difference between the intended meaning and the meaning that is actually understood by the receiver.

Question 10

________ behavior occurs when a person feels or anticipates some sort of threat.
A) Stereotyping
B) Offensive
C) Threatening
D) Defensive

Accepted Answer

Defensive behavior occurs when a person feels or anticipates some sort of threat. The individual's primary goal in defensive behavior is protecting oneself by avoiding or eliminating the threat.

Question 11

Personal space is also known as:
A) Tactiles
B) Occulescis
C) Proxemics
D) Kinesics

Accepted Answer

Personal space is commonly known as proxemics, which is the study of how people use and perceive space in different contexts. Tactiles refers to touch, Occulescis is not a recognized term, and Kinesics refers to the study of body language, not personal space.

Question 12

People from North America and Europe tend to ________ eye contact when speaking with others, whereas people from Asia ________ eye contact.
A) Encourage; discourage
B) Maintain; avoid
C) Encourage; discourage.
D) Avoid; maintain

Accepted Answer

People from North America and Europe tend to maintain eye contact when speaking with others, whereas people from Asia tend to avoid eye contact.

Question 13

Which of the following is a NOT a characteristic of supportive communication?
A) Validating, not demeaning
B) Descriptive, not evaluative
C) General, not specific
D) Conjunctive, not disjunctive

Accepted Answer

Supportive communication is usually specific and not general. Providing specific feedback, validation and empathy helps to build trust and foster a positive relationship between individuals. A general statement lacks detail and might not be effective in conveying support.

Question 14

Which of the following types of messages might provoke defensiveness on the part of recipients?
A) Hidden agendas
B) Non-judging
C) Encouraging
D) Personal

Accepted Answer

Messages with hidden agendas can make recipients feel like they are being tricked or manipulated, which can lead to defensiveness.

Answer: D 
 Personal messages can make recipients feel attacked or criticized, which can cause them to become defensive.

Question 15

Which of the following is a potential pitfall of self-disclosure?
A) Efforts might be seen as inappropriate
B) Efforts might be seen as manipulative
C) People might react defensively
D) All of the above

Accepted Answer

All of the listed options are potential pitfalls of self-disclosure. Self-disclosure may be perceived as inappropriate, manipulative, or offensive, and may lead to defensive reactions from others. It is important to consider these risks before engaging in self-disclosure and to carefully choose what information you share and with whom.

Question 16

Brenda often tries to make herself look good by making others look bad. This type of communication is known as:
A) One-upmanship
B) Falsehoods
C) Put-downs
D) Defensive

Accepted Answer

Brenda's communication style of making others look bad in order to make herself look good is known as put-downs. This type of communication involves insulting or belittling others in order to build oneself up.

Question 17

People view the world through different lenses shaped by our accumulated perceptions, attitudes, beliefs, and interpretations.

Accepted Answer

Our individual experiences and backgrounds shape the way we perceive and interpret the world around us, leading to different lenses through which we view things.

Question 18

________ statements clearly relate to what was said previously and move the conversation forward.
A) Disjunctive
B) Injunctive
C) Adjunctive
D) Conjunctive

Accepted Answer

Conjunctive statements connect and relate to what was said previously, moving the conversation forward. Disjunctive statements present two options that are not directly related, injunctive statements give commands, and adjunctive statements add extra information but do not move the conversation forward in a direct way.

Question 19

According to your textbook, out of the time people spend on communication, about ________ of that time is spent on sending messages and about ________ is spent on receiving messages.
A) 40%; 60%
B) 50%; 50%
C) 60%; 40%
D) 70%; 30%

Accepted Answer

According to communication studies, people spend about 40% of their communication time sending messages and about 60% receiving messages. This distribution highlights the significant portion of time dedicated to listening and understanding others' messages compared to the time spent expressing oneself.

Question 20

Which of the following is a principle of effective listening?
A) Resist distractions
B) Wait before responding
C) Seek important themes
D) All of the above

Accepted Answer

All of the options A, B, and C are principles of effective listening. Resisting distractions helps the listener pay full attention to the speaker, waiting before responding ensures that the listener has fully heard what the speaker has to say before interrupting, and seeking important themes helps the listener understand the key points being made by the speaker.

Quiz 9: Communicating Effectively With Others

Sandeep acknowledges cultural differences but trivializes them, believing that human similarities far outweigh any differences. Which of the following types of thinking does he have?

Which of the following statements is the best example of supportive communication?

A helping relationship where one hires a management consultant is known as:

In the classic formulation of communication, communication is successful when the understands what the intended

According to your textbook, people in the United States think at a rate of about words per minute and speak at a rate of about words per minute.

Variations in our tone of voice or in its pitch, expression, or rate of speed is known as:

Which of the following is NOT one of the "six C's" developed for effective managerial writing?

Which of the following is NOT a condition under which people are likely to use strategic ambiguity?

________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

________ behavior occurs when a person feels or anticipates some sort of threat.

Personal space is also known as:

People from North America and Europe tend to eye contact when speaking with others, whereas people from Asia eye contact.

Which of the following is a NOT a characteristic of supportive communication?

Which of the following types of messages might provoke defensiveness on the part of recipients?

Which of the following is a potential pitfall of self-disclosure?

Brenda often tries to make herself look good by making others look bad. This type of communication is known as:

People view the world through different lenses shaped by our accumulated perceptions, attitudes, beliefs, and interpretations.

________ statements clearly relate to what was said previously and move the conversation forward.

According to your textbook, out of the time people spend on communication, about of that time is spent on sending messages and about is spent on receiving messages.

Which of the following is a principle of effective listening?