Question 1

Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

Accepted Answer

Oral communication has a higher chance of being misinterpreted as words are quickly spoken and easily forgotten, leading to misunderstandings.

Question 2

Discuss the components of supportive communication. Provide examples to support your discussion.

Accepted Answer

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Question 3

Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.

Accepted Answer

Jargon refers to specialized language used by a particular group or profession, not the manipulation of information for favorable reception.

Question 4

According to Carl Rogers, the main obstacle to effective communication is people's tendency to evaluate.

Accepted Answer

Carl Rogers believed that people's tendency to evaluate others and their actions can create a barrier to effective communication. Instead, he emphasized the importance of empathy and understanding in facilitating communication and promoting personal growth.

Question 5

Demeaning messages create barriers between people, but the barriers do not remain in place for a long period of time.

Accepted Answer

Demeaning messages can create long-lasting emotional hurt and can cause lasting damage to relationships. The barriers created by such messages may require significant effort and time to break down, if they can be broken down at all.

Question 6

Compare and contrast the different forms of specialized communication. How should each be used? Discuss, providing relevant examples where appropriate.

Accepted Answer

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Question 7

Conjunctive statements are not connected and often create a roadblock interfering with effective communication.

Accepted Answer

Conjunctive statements are connected by conjunctions, which help to link ideas and facilitate effective communication.

Question 8

Discuss some of the key issues to keep in mind when exploring the communication process. What are some potential pitfalls?

Accepted Answer

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Question 9

Detail the best practices for oral communication. When should it be used? When should it be avoided? Discuss, providing relevant examples where appropriate.

Accepted Answer

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Question 10

With written communication, the emotional state of the receiver may affect the communication.

Accepted Answer

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Question 11

Provide three examples of communication failures, listing what the manager might say, what they really meant and what their employee heard. What are the potential consequences for each of your examples of miscommunication?

Accepted Answer

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Question 12

In some cases, some degree of ambiguity might be necessary because of the particular circumstances of the communicator.

Accepted Answer

Depending on the situation, the communicator may need to use ambiguous language to avoid offending someone, maintain diplomacy, or leave room for interpretation. For example, in international diplomacy, politicians may use vague language to avoid making concrete commitments that could be held against them later. However, in most cases, clear and direct communication is preferred to avoid misunderstandings.

Question 13

The greater the discrepancy in clout between the influencer and the target, the greater the likelihood that hard tactics will be used.

Accepted Answer

When there is a larger power difference between an influencer and their target, the influencer may feel more entitled to use aggressive or manipulative tactics to get what they want. This is because they may feel that the target is less able to resist their influence or pushback.

Question 14

Those from the Middle East seem less comfortable touching others than do the English.

Accepted Answer

Cultural norms in the Middle East generally involve more physical touch, such as handshakes, hugs, and cheek kisses, compared to English norms, which tend to be more reserved.

Quiz 9: Communicating Effectively With Others