Which of these focuses on managing the whole organization to deliver quality to customers?
A) Bureaucracy
B) Theory Z
C) Management-by-objective
D) Total Quality Management
E) Organization-customer relationship

Question

Quizplus · Accepted Answer

Total Quality Management focuses on managing the whole organization to deliver quality to customers, with a strong emphasis on continuous improvement and involvement of all employees. Bureaucracy, Theory Z, and Management-by-objective are management approaches with different focuses, while organization-customer relationship is a broader concept that encompasses various aspects of how organizations interact with their customers.

Which of These Focuses on Managing the Whole Organization to Deliver