Heather is seeing, on a regular basis, a difference between current and expected performance levels. She should begin
A) to gather more data.
B) to implement change.
C) to perceive a need for change.
D) to change the reward system.
E) all of these.

Question

Quizplus · Accepted Answer

Heather first needs to recognize and perceive the need for change before implementing any actions. Gathering more data and changing the reward system may be necessary later on, but it is important to first acknowledge the gap between current and expected performance levels. Choosing all options may not be necessary or effective without a clear understanding of the problem at hand.

Heather Is Seeing, on a Regular Basis, a Difference Between