Long waits at the emergency department of a hospital, having to "take a number," and interacting with workers who seem more mired in routine than concerned about you, are examples of which characteristic of bureaucracy?
A) people processing
B) dehumanization
C) people changing
D) bureaucratizing people

Question

Quizplus · Accepted Answer

Dehumanization refers to the bureaucratic process that treats individuals as objects or numbers rather than as human beings with unique needs and concerns. The scenario described in the question highlights the long waits, impersonal interactions, and lack of concern for the patient's individual needs, which are all characteristics of dehumanization within a bureaucratic system.

Long Waits at the Emergency Department of a Hospital, Having