Satisfaction is an emotion that usually creates strong behavioral reactions.
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Q3: According to the expectancy/disconfirmation theory, disconfirmation leads
Q4: Satisfaction results from a cognitive appraisal, which
Q5: Consumer satisfaction is a postconsumption phenomenon because
Q6: All services are nondurable goods.
Q7: According to the textbook, satisfaction should be
Q9: The process through which cultural meaning is
Q10: Permanent goods are goods that are consumed
Q11: The most commonly accepted theory of consumer
Q12: Consumers may experience other types of emotions
Q13: Nondurable goods are consumed quickly.
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