According to the Expectancy/disconfirmation Theory, Disconfirmation Leads to Consumer Dissatisfaction
According to the expectancy/disconfirmation theory, disconfirmation leads to consumer dissatisfaction.
Correct Answer:
Verified
Q2: According to the expectancy/disconfirmation theory, consumers' expectations
Q4: Satisfaction results from a cognitive appraisal, which
Q5: Consumer satisfaction is a postconsumption phenomenon because
Q6: A refrigerator is an example of a
Q6: All services are nondurable goods.
Q7: According to the textbook, satisfaction should be
Q8: Satisfaction is an emotion that usually creates
Q9: The process through which cultural meaning is
Q10: Permanent goods are goods that are consumed
Q11: The most commonly accepted theory of consumer
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents