Research has indicated that when expectations are not held with a strong degree of confidence, both disconfirmation and perceived performance affect satisfaction.
Correct Answer:
Verified
Q30: Performance perceptions can directly influence consumer satisfaction
Q31: Expectations may be thought of as preconsumption
Q32: Ideal expectations are expectations that a consumer
Q32: Service quality can be thought of as
Q33: The tendency for expectations to guide performance
Q34: Consumer expectations have three components: locus, control,
Q36: Consumers form expectations based on a number
Q37: Expectations are the level of a particular
Q39: Social comparison theory proposes that consumers cognitively
Q40: Self-attribution theory states that consumers are motivated
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents