Companies that ________ disappointed customers to complain-and also empower employees to remedy the situation on the spot-achieve higher revenues and greater profits than companies that lack a systematic approach for addressing service failures.

Question

Quizplus · Accepted Answer

The sentence states that companies that "empower employees to remedy the situation on the spot" achieve higher revenues and greater profits. This implies that these companies encourage customers to complain rather than ignore, frustrate, or discourage them. Therefore, option D is the best choice.

Companies That ________ Disappointed Customers to Complain-And Also Empower Employees