Which of the following features of a customer relationship management (CRM) application assists with tasks such as controlling inventory and processing orders?
A) Salesforce automation
B) Web-based CRM
C) Survey management
D) Automated customer service

Question

Quizplus · Accepted Answer

Salesforce automation is the feature of a CRM application that assists with tasks such as controlling inventory and processing orders. It automates sales tasks and sales force management. Web-based CRM, survey management, and automated customer service may be helpful features for CRM, but they do not directly assist with controlling inventory and processing orders.

Which of the Following Features of a Customer Relationship Management