Which of the following techniques is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?
A) Sales automation
B) Collaborative filtering
C) Order processing
D) Knowledge management

Question

Quizplus · Accepted Answer

Knowledge management is the technique used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks. It involves creating and sharing knowledge and expertise within an organization to improve business processes and decision-making. Sales automation is a tool that automates sales-related tasks such as lead generation and management. Collaborative filtering is a technique used by recommender systems to make personalized recommendations based on user preferences. Order processing involves the steps taken to fulfill an order, from receiving the order to delivering the product or service to the customer.

Which of the Following Techniques Is Used to Improve Customer