Service delivery can be improved by:
A)implementing a no-return policy after sale.
B)maximizing wait times for customers.
C)increasing the costs of services provided.
D)choosing the right distribution channel.

Question

Quizplus · Accepted Answer

Choosing the right distribution channel is important in improving service delivery. It ensures that the service reaches the target market efficiently and effectively. This can lead to increased customer satisfaction and loyalty. Implementing a no-return policy can have a negative impact on customers and their perception of the company. Maximizing wait times and increasing costs of services can also lead to customer dissatisfaction and a decrease in demand for the service.

Service Delivery Can Be Improved By