In the Selling Process, Which of the Following Statements Is

In the selling process, which of the following statements is true of developing and proposing solutions?

A) The immediate step after presenting the sales proposal is the final purchase transaction.
B) Often, customers are more likely to remember what salespeople say than how they present themselves.
C) It is better to depend on a formal presentation than on a salesperson's ability to handle customer objections.
D) The quality of both the sales proposal and the presentation can make or break the sale.