When responding to a customer request for an adjustment, it is usually sensible to assume that
A) if you handle the situation well, the customer will be even more loyal than before.
B) the customer is trying to pull a fast one.
C) the customer's account of the situation is exaggerated.
D) the customer is hostile.

Question

Quizplus · Accepted Answer

Assuming the best about the customer and handling the situation well will likely lead to a positive outcome where the customer feels valued and loyal to the company. Assuming negative intentions or exaggeration from the customer can escalate the situation and harm the customer's loyalty.

When Responding to a Customer Request for an Adjustment, It