If a customer requesting an adjustment is at fault for the problem, the one thing you should not do is
A) refuse the claim, and politely point out the customer's mistake.
B) refuse the claim.
C) honor the claim, and politely point out the customer's mistake.
D) honor the claim grudgingly and show your resentment

Question

Quizplus · Accepted Answer

Showing resentment can damage customer relations and is unprofessional. It's important to handle the situation with courtesy and professionalism, regardless of the decision made about the claim.

If a Customer Requesting an Adjustment Is at Fault for the Problem