When responding to a request for adjustment when a third party is at fault, the best approach is to
A) respond promptly, explaining how the problem will be solved.
B) refuse the claim and suggest that the customer sue the third party.
C) honor the claim but explain that your company was not at fault.
D) refuse the claim but forward the paperwork to the third party.

Question

Quizplus · Accepted Answer

It is important to respond promptly and efficiently to the customer's request. It is also important to explain how the problem will be solved, even if it was caused by a third party. This helps maintain good customer relations and shows that your company is taking responsibility for the situation. Refusing the claim or suggesting that the customer sue the third party may lead to negative feedback or legal action against your company.

When Responding to a Request for Adjustment When a Third