In the chapter opening vignette "Managing Human Resources at Frito-Lay", dissatisfaction with the sales performance criteria initially used to measure the success of route sales representatives lead to the restructuring of the criteria to include:
A) input-based measures
B) trait-based measures
C) results-based measures
D) behavioral-based measures
E) multiple criteria measures

Question

Quizplus · Accepted Answer

The restructuring of the sales performance criteria at Frito-Lay to include multiple criteria measures was due to dissatisfaction with the initial criteria. This approach allowed for a more comprehensive evaluation of route sales representatives by considering various aspects of their performance, rather than focusing solely on one type of measure.

In the Chapter Opening Vignette "Managing Human Resources at Frito-Lay