What type of measures would not be used if a rater were using a direct index approach to evaluating the work of a delivery truck driver?
A) the average number of deliveries made in a single day
B) the number of complaints about late deliveries
C) the average time spent in delivering a package from the company to the customer
D) the driver's friendliness
E) the number of days the driver was late getting to work

Question

Quizplus · Accepted Answer

A direct index approach typically measures objective, quantifiable factors related to job performance, such as productivity or safety metrics. Factors related to personal characteristics, such as friendliness, are not typically included in this type of evaluation.

What Type of Measures Would Not Be Used If a Rater