The two types of conflict mentioned in the text were conflicts of ideas and conflicts of feelings.
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Q24: Effective listening is also part of negotiating.
Q25: Which of the following WAS NOT presented
Q26: If you want to foster a cooperative
Q27: According to Hocker and Wilmot's definition of
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Q30: According to research on group performance and
Q31: In describing tactics for negotiation, Woolf (1990)
Q32: Proactive conflict management helps to diffuse any
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Q34: The optimum conflict style, according to Blake
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