The importance of customer-to-customer interactions in service organizations highlights which characteristic of the H&T industry?
A) Perishability
B) Inseparability
C) Heterogeneity
D) Cost structure
Correct Answer:
Verified
Q5: The presence and participation of customers in
Q6: Services in H&T organizations are created and
Q7: The value of a hotel room will
Q8: Consumer demand for H&T services exhibits very
Q9: Variations in service delivery from customer to
Q11: Luxury H&T organizations are _ intensive.
A) Capital
B)
Q12: Personal interactions and experiences are important parts
Q13: Which of the following are trends that
Q14: Which of the following are areas where
Q15: The economic, sociocultural trends and developments are
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