Personal interactions and experiences are important parts of services, and employees play a key role in the H&T industry. This describes ____ characteristic of the H&T industry.

Question

Quizplus · Accepted Answer

The statement refers to the key role played by employees in the H&T industry, indicating the labor-intensive nature of the industry. Perishability and intangibility are also important characteristics of the H&T industry, but they are not directly referred to in the statement. Cost structure is not relevant to the given statement.

Personal Interactions and Experiences Are Important Parts of Services, and Employees