The aim of training is to provide services and products _____________________ which meet and hope- fully exceed customer expectations and company standards every time. The company must deliver what is promised both to the guest and to the staff.

Question

Quizplus · Accepted Answer

The sentence states that the aim of training is to provide services and products that meet and exceed customer expectations and company standards every time. This implies that the delivery of services and products should be consistent both for external customers (those who are paying for the services) and internal customers (the staff who are delivering the services). Therefore, training should aim to improve the quality of services and products for both internal and external customers.

The Aim of Training Is to Provide Services and Products