In any hospitality operation it is the quality of the execution of every task that ultimately determines the quality of the product or service delivered to and experienced by the guest. Training and development of staff is critical to the excellent execution desired.
Correct Answer:
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Q2: It has been said that attitude is
Q3: Your text states the training is an
Q4: Which of the following are needed to
Q5: The aim of training is to provide
Q6: There is a need to assess team
Q7: The steps in the planning and development
Q8: The needs analysis assists in determining the
Q9: A well written objective is:
A) structured to
Q10: Which of the following shows the steps
Q11: A strength of demonstration as a training
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