Quality management frameworks help organisations to
A) Please customers
B) Comply with government regulations
C) Please employees
D) Institutionalise robust quality management practices

Question

Quizplus · Accepted Answer

Quality management frameworks such as Six Sigma, Lean, and ISO 9001 provide a structured approach for organisations to institutionalize robust quality management practices. These frameworks enable organizations to identify areas for improvement, establish standardized processes, implement continuous improvement, and ultimately deliver better quality products or services to their customers. While pleasing customers and complying with government regulations are important outcomes, they are not the primary purpose of quality management frameworks. Similarly, while quality management practices can contribute to employee satisfaction, this is not the primary focus of the frameworks.

Quality Management Frameworks Help Organisations to