Question 1

Which phase of the Systems Development Life Cycle (SDLC) requires clear alignment between organisational strategy, information technology (IT) strategy and human resources (HR) strategy?
A) Requirement Analysis
B) Implementation
C) Design
D) Project Planning

Accepted Answer

Project Planning is the phase in the Systems Development Life Cycle (SDLC) where there is a critical need for alignment between the organization's strategy, its IT strategy, and its HR strategy. This ensures that the project's goals are aligned with the overall business objectives, the necessary technology is in place, and the team has the right skills and resources to execute the project.

Question 2

Which phase of the Systems Development Life Cycle (SDLC) is often referred to as the 'forgotten phase'?
A) Maintenance & Support
B) Project Closure
C) Requirement Analysis
D) Design

Accepted Answer

Maintenance & Support is often referred to as the 'forgotten phase' because it is after the project has been delivered and implemented, but it is vital for ensuring the continued functionality and success of the system. This phase involves the ongoing monitoring, updating, and troubleshooting of any issues that arise. It can easily be overlooked or undervalued, but neglecting this phase can lead to serious problems and potentially even the failure of the system.

Question 3

The implementation phase of the SDLC is referred to as:
A) the forgotten phase
B) the most frustrating phase
C) the longest phase
D) the technical phase

Accepted Answer

C

Question 4

All are disadvantages of the SDLC model, except:
A) One cannot see the working version of the application until the end phase is reached
B) Once a phase is completed there is no going back even though subsequent changes to the model incorporate iterative capability
C) It is easier to understand and use
D) Strict testing and sign-off of each phase before moving to the next stage may cause undue delays

Accepted Answer

The statement "It is easier to understand and use" is a potential advantage of the SDLC model, not a disadvantage. Therefore, all of the other answer choices are disadvantages.

Question 5

Which level of the People Capability Maturity Model (P-CMM) describes an organization where people struggle to repeat successful work practices and meet delivery deadlines as goalposts keep changing?
A) Level 3 (Defined: Competency Management)
B) Level 1 (Initial: Inconsistent Management)
C) Level 4 (Predictable: Capability Management)
D) Level 2 (Managed: People Management)

Accepted Answer

The description given corresponds to Level 1 (Initial: Inconsistent Management) of the P-CMM, where processes are ad hoc and unpredictable, and success depends on individual heroism rather than organizational discipline.

Question 6

During Level 4 of the People Capability Maturity Model (P-CMM) …
A) deviations occur.
B) an organisation-wide framework of strategic workforce plan and workforce competencies is established.
C) the primary objective is to enable people to repeat practices they have used successfully.
D) usually the organisation is immature.

Accepted Answer

The answer of During Level 4 of the People Capability...

Question 7

During Level 5 of the People Capability Maturity Model (P-CMM) …
A) usually the organisation is immature.
B) deviations occur.
C) an organisation-wide framework of strategic workforce plan and workforce competencies is established.
D) change management becomes an integral and routine part of organisational life.

Accepted Answer

The answer of During Level 5 of the People Capability...

Question 8

During Level 3 of the People Capability Maturity Model (P-CMM) …
A) the primary objective is to enable people to repeat practices they have used successfully.
B) an organisation-wide framework of strategic workforce plan and workforce competencies is established.
C) change management becomes an integral and routine part of organisational life.
D) deviations occur.

Accepted Answer

During Level 3 of the People Capability Maturity Model (P-CMM), an organisation-wide framework of strategic workforce plan and workforce competencies is established. This means that a systematic approach is taken to managing the organisation's workforce, including planning for future workforce needs and ensuring that employees have the necessary skills and competencies to meet those needs.

Question 9

During Level 1 of the People Capability Maturity Model (P-CMM) …
A) deviations occur.
B) an organisation-wide framework of strategic workforce plan and workforce competencies is established.
C) usually the organisation is immature.
D) the primary objective is to enable people to repeat practices they have used successfully.

Accepted Answer

Level 1 of the P-CMM is called the Initial Level, where usually the organisation is immature and ad hoc in its people practices. Deviations can occur since there are no standard processes or practices established. The primary objective is typically not to enable people to repeat successful practices, but rather to establish a foundation of basic people practices. Choice B refers to Level 3 of the P-CMM, where an organisation-wide framework of strategic workforce plan and workforce competencies is established.

Question 10

Which level of the People Capability Maturity Model (P-CMM) are deviations likely to occur?
A) Level 3 (Defined: Competency Management)
B) Level 1 (Initial: Inconsistent Management)
C) Level 4 (Predictable: Capability Management)
D) Level 2 (Managed: People Management)

Accepted Answer

The answer of Which level of the People Capability Maturity...

Question 11

The performance of technology projects are typically judged on the basis of
A) Timeliness, within budget, meeting key objectives and user satisfaction
B) Top management satisfaction with the project
C) Compliance with government legislations
D) Cost incurred and time taken to complete

Accepted Answer

The performance of technology projects should be evaluated based on whether they were completed on time, within budget, met key objectives, and satisfied user needs. These criteria provide a comprehensive perspective on the success of a project and highlight both technical and business aspects. Compliance with government regulations is an important consideration, but it is not sufficient to judge the overall project performance. Top management satisfaction is a subjective measure and may not reflect the project's success in meeting the needs of all stakeholders. The cost incurred and time taken to complete are important metrics, but they should be evaluated in the context of whether the project delivered the desired outcomes.

Question 12

User involvement is needed during the
A) Analysis phase of the project
B) Design phase of the project
C) Implementation phase of the project
D) All phases of the project

Accepted Answer

User involvement is required in all phases of the project to ensure that the final product meets the user's needs and expectations. During the analysis phase, users can provide insights into their requirements, goals, and constraints. During the design phase, users can provide feedback on the design decisions and prototype designs. During the implementation phase, users can test the software and provide feedback on its functionality and usability. Therefore, user involvement is critical in all phases of the project.

Question 13

Communication with stakeholders during technology project implementation is
A) Optional
B) A must
C) Only needed if asked
D) Is always done from top to down

Accepted Answer

Communication with stakeholders during technology project implementation is a must to ensure that everyone is on the same page, all concerns are addressed, and progress is reported. This helps in managing expectations and ensuring a successful project outcome.

Question 14

Technology is ____________ and people are __________ to e-HRM project success
A) Primary, Secondary
B) Secondary, Primary
C) Must, Optional
D) Expensive, Cheap

Accepted Answer

While technology is important in e-HRM project success, it is ultimately people who will be using and implementing the technology. Without their buy-in and effective use, the technology alone will not lead to success. Therefore, people are the primary factor and technology is a secondary factor in e-HRM project success.

Question 15

'Systems thinking' refers to
A) Paying attention to technology
B) Paying attention to people
C) Paying attention to multiple perspectives
D) Paying attention to policies and procedures

Accepted Answer

The concept of 'systems thinking' involves considering multiple perspectives and understanding how different factors and components within a larger system interact with each other. It is not solely focused on technology, people, or policies and procedures, but rather takes a holistic approach to understanding complex systems.

Question 16

Soft systems' refer to
A) Product and technology
B) People and process
C) Management being soft towards employees
D) Weakness in the systems

Accepted Answer

Soft systems refer to the people and process involved in a particular system or organization. It focuses on the human elements of the system and how they interact with each other to achieve a common goal. Soft systems are often contrasted with hard systems, which are more focused on the technical aspects of a system.

Question 17

All are disadvantages of the System Development Life Cycle (SDLC) model, except:
A) One cannot see the working version of the application until the end phase is reached
B) Once a phase is completed there is no going back even though subsequent changes to the model incorporate iterative capability
C) It is easier to understand and use
D) Strict testing and sign-off of each phase before moving to the next stage may cause undue delays

Accepted Answer

The SDLC model is generally considered easy to understand and use, and this is not a disadvantage of the model. The other options are all potential drawbacks of using the SDLC model.

Question 18

At which level of the People Capability Maturity Model (P-CMM), continuous improvement becomes a normal practice in the organisation?
A) Level 3 (Defined: Competency Management)
B) Level 5 (Optimising: Change Management
C) Level 4 (Predictable: Capability Management)
D) Level 2 (Managed: People Management)

Accepted Answer

At Level 5 (Optimising: Change Management), continuous improvement becomes a normal practice in the organization. This is because the organization at this level has a focus on ongoing improvement and innovation, and has established processes for continuously evaluating and improving its people management practices.

Question 19

Quality management frameworks help organisations to
A) Please customers
B) Comply with government regulations
C) Please employees
D) Institutionalise robust quality management practices

Accepted Answer

Quality management frameworks such as Six Sigma, Lean, and ISO 9001 provide a structured approach for organisations to institutionalize robust quality management practices. These frameworks enable organizations to identify areas for improvement, establish standardized processes, implement continuous improvement, and ultimately deliver better quality products or services to their customers. While pleasing customers and complying with government regulations are important outcomes, they are not the primary purpose of quality management frameworks. Similarly, while quality management practices can contribute to employee satisfaction, this is not the primary focus of the frameworks.

Question 20

Stakeholder communication is critical at what stage of the System Development Life Cycle (SDLC)?
A) Analysis
B) Design
C) Implementation
D) All stages

Accepted Answer

Stakeholder communication is critical at all stages of the SDLC. It is important to involve stakeholders throughout the process to ensure their needs and requirements are met, and to gain their support and buy-in for the project. Communication with stakeholders can also help to identify potential issues or problems early on in the development process, allowing them to be addressed before they become major roadblocks.

Quiz 3: Soft Systems Thinking Approach to E-HRM Project Management

Which phase of the Systems Development Life Cycle (SDLC) requires clear alignment between organisational strategy, information technology (IT) strategy and human resources (HR) strategy?

Which phase of the Systems Development Life Cycle (SDLC) is often referred to as the 'forgotten phase'?

The implementation phase of the SDLC is referred to as:

All are disadvantages of the SDLC model, except:

Which level of the People Capability Maturity Model (P-CMM) describes an organization where people struggle to repeat successful work practices and meet delivery deadlines as goalposts keep changing?

During Level 4 of the People Capability Maturity Model (P-CMM) …

During Level 5 of the People Capability Maturity Model (P-CMM) …

During Level 3 of the People Capability Maturity Model (P-CMM) …

During Level 1 of the People Capability Maturity Model (P-CMM) …

Which level of the People Capability Maturity Model (P-CMM) are deviations likely to occur?

The performance of technology projects are typically judged on the basis of

User involvement is needed during the

Communication with stakeholders during technology project implementation is

Technology is __ and people are to e-HRM project success

'Systems thinking' refers to

Soft systems' refer to

All are disadvantages of the System Development Life Cycle (SDLC) model, except:

At which level of the People Capability Maturity Model (P-CMM) , continuous improvement becomes a normal practice in the organisation?

Quality management frameworks help organisations to

Stakeholder communication is critical at what stage of the System Development Life Cycle (SDLC) ?