Parasuraman et al. (1991) have found that service quality is a multi-faceted construct with five dimensions. Which is not one of them?
A) Reliability
B) Responsiveness
C) Assurance
D) Warranty
Correct Answer:
Verified
Q5: The inconsistencies brought about by changes in
Q6: _ implies that customers are co-producers /
Q7: _ implies that it is essential to
Q8: Besides Product, Price, Place, and Promotion, what
Q9: Parasuraman et al. (1991) have found that
Q11: What do Parasuraman et al. (1991) mean
Q12: A survey instrument used to assess customer
Q13: Which of the following is not one
Q14: Removing certain tasks involving little customer contact
Q15: There are four different competitive approaches to
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