Question 1

Which of the following is the best example of a "mnemonic"?
A) arranging the first letters of selected state capitals to spell a word
B) writing down what appear to be the key ideas of a person's message
C) memorizing directions
D) taking notes in outline form

Accepted Answer

Mnemonics are memory aids that help us remember information using a pattern or association. Arranging the first letters of selected state capitals to spell a word is a clear example of a mnemonic, such as using HOMES to remember the Great Lakes: Huron, Ontario, Michigan, Erie, Superior. Writing down key ideas, memorizing directions, and taking notes in outline form are not necessarily mnemonic techniques.

Question 2

Which of the following skills helps listeners store information in their long-term memories?
A) repeating
B) paraphrasing
C) organizing
D) attending

Accepted Answer

The answer of Which of the following skills helps listeners...

Question 3

Constructing _____ helps listeners to put information in forms that are more easily recalled.
A) prompters
B) notes
C) mnemonics
D) inferences

Accepted Answer

Mnemonics are memory aids that help listeners to associate new information with something they already know. They can be in the form of acronyms, rhymes, or images, and can be useful in improving long-term memory and recall. Prompters and notes may aid in the immediate recall of information, but do not necessarily improve long-term retention. Inferences are conclusions drawn from information and are not memory aids.

Question 4

The process of decoding a message so that you share its meaning with the speaker is
A) attending
B) chunking
C) understanding
D) remembering

Accepted Answer

Understanding is the act of decoding a message and comprehending its meaning, which is necessary for effective communication. Attending refers to actively listening to the speaker, chunking involves breaking down complex information into smaller parts, and remembering pertains to retaining information for future recall.

Question 5

Which of the following is not a guideline for improving your listening responses?
A) Reply when the message is complete.
B) Respond to the previous message before changing the subject.
C) Craft your response while the other person is speaking.
D) Use back-channel cues to demonstrate that you are listening.

Accepted Answer

Crafting your response while the other person is speaking is not a guideline for improving listening responses. It is important to focus on actively listening to the speaker before formulating a response. This allows for a better understanding of the message being communicated and can lead to more effective communication. The other options (A, B, D) are all guidelines for improving listening responses.

Question 6

Repeating information, constructing mnemonics, and taking notes all help you to
A) attend to the message
B) understand information
C) remember information
D) evaluate the message

Accepted Answer

These strategies are primarily aimed at improving memory retention, making it easier to recall information later.

Question 7

Critically evaluating information means
A) you question whether the fact is verified by an inference
B) you interpret what you have understood in order to determine how truthful you judge the meaning to be
C) you question whether the implied relevance is supported by an inference
D) you attend to the message for the purpose of enjoyment and relaxation

Accepted Answer

Critically evaluating information means analyzing and interpreting it in order to determine its accuracy, relevance, and reliability. It involves questioning the information and sources to determine how truthful the information is.

Question 8

When you see Jack with a sports coat on and you say to yourself, "Jack must have a date tonight," your statement is an example of
A) verifying a perception
B) engaging in projection
C) internal noise
D) drawing an inference

Accepted Answer

Drawing an inference is the process of reaching a conclusion about something based on evidence or reasoning. In this case, the evidence is Jack wearing a sports coat, and the conclusion reached is that he must have a date tonight.

Question 9

_____ are claims or assertions based on observation or fact.
A) Mnemonics
B) Factual statements
C) Evaluatives
D) Inferences

Accepted Answer

The answer of _____ are claims or assertions based on...

Question 10

Which of the following is a way digital communication technologies affect what we pay attention and what we ignore?
A) Our smartphones tell us who is calling or texting before we answer.
B) Our email provider sets a spam filter.
C) Facebook chooses what it thinks we'd most like to see.
D) all of the above

Accepted Answer

All of the given choices show how digital communication technologies affect what we pay attention and what we ignore. Our smartphones notify us of who is trying to communicate with us, so we pay attention to that while ignoring other notifications. Email providers set spam filters, so we do not pay attention to spam emails. Facebook chooses what it thinks we would most like to see, so we pay attention to those posts while potentially ignoring others.

Question 11

To delve deeper into a topic, we may need to _________, which means to search for more information or to try to resolve inconsistencies in a message.
A) state an inference
B) word a feelings paraphrase
C) clearly state a fact
D) ask probing questions

Accepted Answer

Asking probing questions is the most effective way to gather more information and resolve any inconsistencies in a message. This helps to gain a deeper understanding of the topic and uncover any hidden meanings or underlying issues. Inferences and feelings paraphrases are useful techniques for communication but may not be as effective in delving deeper into a topic. Clearly stating facts is important, but it does not necessarily provide additional information beyond what is already known.

Question 12

The tendency to remember the last thing we heard is the
A) mnemonic effect
B) recency effect
C) filtering effect
D) primacy effect

Accepted Answer

The recency effect refers to the tendency to remember the last items in a list or series of information, while the primacy effect refers to the tendency to remember the first items in a list. The mnemonic effect refers to the use of memory aids or techniques, and the filtering effect is not directly related to memory. Thus, the best choice is B, as it accurately describes the phenomenon being described.

Question 13

According to the text, the most subtle form of nonverbal communication is
A) eye contact
B) meaning
C) silence
D) tone of voice

Accepted Answer

The text states that "silence" is the most subtle form of nonverbal communication.

Question 14

Nodding, smiling, and saying, "uh, huh" are all forms of response known as
A) interferences
B) inferences
C) back-channel cues
D) turn-taking cues

Accepted Answer

Nodding, smiling, and saying "uh, huh" are all examples of back-channel cues. These are non-verbal responses that indicate to the speaker that the listener is paying attention and encourages them to continue speaking.

Question 15

Kim went to Professor Smith's office during his office hours to get further explanation about a concept discussed in class. Kim listened intently to gather and make sense of the information. What kind of listening style is Kim exhibiting?
A) relational
B) analytical
C) transactional
D) critical

Accepted Answer

Kim is exhibiting an analytical listening style, as she is focused on gathering and making sense of the information being presented to her.

Question 16

Dr. Jones listened to Dylan's speech to evaluate his presentation and his use of sources. What kind of listening style is Dr. Jones exhibiting?
A) relational
B) analytical
C) transactional
D) critical

Accepted Answer

Dr. Jones is exhibiting a critical listening style, as he is evaluating Dylan's presentation and analyzing his use of sources.

Question 17

Erica fidgeted in her seat as she listened to the Founder's Day speaker. She turned to her friend Laura and whispered, "Why can't he just get to the point and get on with it?" What kind of listening style is Erica exhibiting?
A) relational
B) analytic
C) transactional
D) critical

Accepted Answer

Erica is exhibiting a transactional listening style, where the focus is on the efficiency and outcome of the communication rather than the content or the relationship between the speaker and listener. She is concerned with the speaker getting to the point and completing the communication, indicating a desire for a straightforward exchange of information.

Question 18

Daniel consoled Megan as she confided in him about her problems with her parents. What type of listening style is Daniel practicing?
A) relational
B) analytic
C) transactional
D) critical

Accepted Answer

Daniel is practicing a relational listening style as he is focused on providing emotional support and building a connection with Megan.

Question 19

Which listening style could be helpful if you are listening to a used car salesman's sales pitch and deciding whether to buy a car or not?
A) relational
B) analytic
C) transactional
D) critical

Accepted Answer

Critical listening is most appropriate when evaluating a sales pitch, as it involves analyzing the information presented, questioning its validity, and considering the implications and potential biases of the message. This helps in making an informed decision.

Question 20

________ is central to what people usually mean when they say that someone is a "good listener."
A) Understanding
B) Responding
C) Attending
D) Critically evaluating

Accepted Answer

The answer of ________ is central to what people usually...

Quiz 7: Listening Effectively

Which of the following is the best example of a "mnemonic"?

Which of the following skills helps listeners store information in their long-term memories?

Constructing _____ helps listeners to put information in forms that are more easily recalled.

The process of decoding a message so that you share its meaning with the speaker is

Which of the following is not a guideline for improving your listening responses?

Repeating information, constructing mnemonics, and taking notes all help you to

Critically evaluating information means

When you see Jack with a sports coat on and you say to yourself, "Jack must have a date tonight," your statement is an example of

_____ are claims or assertions based on observation or fact.

Which of the following is a way digital communication technologies affect what we pay attention and what we ignore?

To delve deeper into a topic, we may need to _________, which means to search for more information or to try to resolve inconsistencies in a message.

The tendency to remember the last thing we heard is the

According to the text, the most subtle form of nonverbal communication is

Nodding, smiling, and saying, "uh, huh" are all forms of response known as

Kim went to Professor Smith's office during his office hours to get further explanation about a concept discussed in class. Kim listened intently to gather and make sense of the information. What kind of listening style is Kim exhibiting?

Dr. Jones listened to Dylan's speech to evaluate his presentation and his use of sources. What kind of listening style is Dr. Jones exhibiting?

Erica fidgeted in her seat as she listened to the Founder's Day speaker. She turned to her friend Laura and whispered, "Why can't he just get to the point and get on with it?" What kind of listening style is Erica exhibiting?

Daniel consoled Megan as she confided in him about her problems with her parents. What type of listening style is Daniel practicing?

Which listening style could be helpful if you are listening to a used car salesman's sales pitch and deciding whether to buy a car or not?

________ is central to what people usually mean when they say that someone is a "good listener."