When organizational rules and procedures are viewed as more important than getting a job done properly, this is referred to as _____________.

Question

Quizplus · Accepted Answer

Ritualism refers to the excessive focus on following rules and procedures at the expense of achieving the goals of the organization. It can lead to a lack of flexibility and innovation, as well as a focus on maintaining the status quo instead of adapting to changing circumstances.

When Organizational Rules and Procedures Are Viewed as More Important