According to the textbook, which of the following has been found to be positively associated with a salesperson's effective use of good listening skills?
A) good questioning skills
B) levels of customer trust
C) good verbal skills
D) high levels of empathy

Question

Quizplus · Accepted Answer

Levels of customer trust are positively associated with a salesperson's effective use of good listening skills because when customers feel that they are being heard and understood, they are more likely to trust the salesperson and be open to their recommendations.

According to the Textbook, Which of the Following Has Been