Because they are altered and reshaped as they move through various stopping points between the original source and the intended receiver, downward organizational messages tend to suffer from the ________.

Question

Quizplus · Accepted Answer

Serial distortion refers to the process where a message is altered and reshaped as it is passed from one sender to another. This happens when a message is communicated through a series of intermediaries or stopping points. Downward organizational messages tend to suffer from this effect because they have to pass through multiple levels of the organizational hierarchy before reaching the receiver, and each level may add its own interpretation or alter the message in some way.

Because They Are Altered and Reshaped as They Move Through