How an organization's predetermined guidelines are to be best met are laid out in its __________, detailed methods used in achieving those outcomes.

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Quizplus · Accepted Answer

Protocols are detailed methods used in achieving outcomes according to predetermined guidelines. Policies are high-level statements of intent, not the detailed methods. Norms are shared beliefs and behaviors within a group that may or may not align with predetermined guidelines. Bureaucracy refers to a complex administrative structure, while rule books may include policies and protocols, but are not the same as protocols specifically.

How an Organization's Predetermined Guidelines Are to Be Best Met