To ensure that organizations continue to operate as intended as they deal with people and other organizations outside their own, they establish predetermined guidelines. One type, _________, are statements that provide a blueprint of how the organization operates, its goals, and its expected outcomes.

Question

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Policies are statements that provide a blueprint of how the organization operates, its goals, and its expected outcomes. Protocols are specific procedures to follow in a given situation, norms are accepted behaviors within a group, bureaucracy refers to a complex system of rules and regulations, and rule books are a collection of rules and regulations.

To Ensure That Organizations Continue to Operate as Intended as They