Question 1

Because not all speakers speak the same and present their ideas in the same manner, we must _________ to become effective listeners.

Accepted Answer

B

Question 2

When we give verbal and non-verbal feedback, our listening becomes _________.

Accepted Answer

A

Question 3

Those who claim to be "good listeners" but don't bother to practice good listening habits typically think that listening is __________.

Accepted Answer

People who claim to be good listeners but don't actually practice good listening habits often think that listening is easy, natural, and effortless. This can lead to complacency and a lack of effort in truly engaging with the speaker and actively listening.

Question 4

Because listening is important to maintaining our interpersonal relationships, ___________.

Accepted Answer

Listening is essential to our sense of self because it allows us to understand and connect with others.

Question 5

There are indeed differences in the way males and females typically communicate; for example, ________.

Accepted Answer

Research has shown that females tend to engage in rapport-talk, which is more about building and maintaining relationships, while males tend to engage in report-talk, which is more focused on exchanging information. This difference in communication style can sometimes lead to misunderstandings or difficulties in communication between males and females. However, it is important to note that these differences are not absolute and can vary based on individual personalities and contexts. The other answer choices, which suggest that males or females are overly emotional or dominant, are inaccurate and unsupported stereotypes.

Question 6

_________ is an example of physiological noise.

Accepted Answer

Physiological noise refers to bodily factors that interfere with communication, such as hunger, fatigue, illness, or physical discomfort. Out of the given options, hunger is the only factor that falls under the category of physiological noise. A, C, D, and E are all examples of other types of noise that may affect communication but not necessarily physiological noise.

Question 7

Those who badly want only to gain appreciation from their conversational partner, instead of truly effectively listen are _________.

Accepted Answer

Dependent listeners are primarily focused on gaining approval or appreciation from their conversational partner, rather than fully engaging in effective listening.

Question 8

When you are in a listening situation and you can't seem to follow what is being said, what can you do in order to improve your effectiveness as a listener?

Accepted Answer

In order to improve listening effectiveness when struggling to follow what is being said, it is important to actively search for something useful or valuable in the information being presented. This can help refocus attention and provide motivation to continue listening and trying to understand. Tuning out or engaging in negative behaviors like rebutting or critiquing the speaker will only hinder listening effectiveness. Focusing on similarities may be helpful in some situations but may not always be applicable.

Question 9

Which of the following is a common misconception about hearing?

Accepted Answer

Hearing refers to the physiological process of perceiving sound waves, while listening involves actively paying attention and interpreting those sounds. They are not the same thing.

Question 10

It takes _______ to become a good listener.

Accepted Answer

Being a good listener requires effort and practice, as it is a skill that can be developed over time. It is not necessarily a natural gift, and it does not necessarily require a competent speaking partner, more reading, or being a good speaker.

Question 11

Feminine communication styles tend to place emphasis on __________.

Accepted Answer

Feminine communication styles tend to emphasize emotional messages, which involve expressing feelings, displaying empathy, and building relationships.

Question 12

One of your professors has an accent that makes it almost impossible for you to understand him. This is an example of __________.

Accepted Answer

Semantic noise occurs when there is a problem with understanding the meaning of the message, such as when an accent makes it difficult to comprehend spoken words.

Question 13

People who cannot resist offering input because they are overly concerned about what they have to say are ___________.

Accepted Answer

The answer of People who cannot resist offering input because...

Question 14

When you're listening to your favorite band's new song, you're engaging in ________.

Accepted Answer

Engaging in listening to your favorite band's new song is a form of appreciative listening, where one is focusing on the enjoyment and appreciation of the music.

Question 15

Your friend just broke up with her significant other and is feeling very upset. She calls you and starts to talk about what went wrong. You do your best to comfort her and listen to what she has to say. You're practicing _________ listening.

Accepted Answer

Relational listening is focused on building and maintaining relationships. In this scenario, the friend is upset and needs someone to listen and provide emotional support. By listening and showing empathy and support, the listener is practicing relational listening. Informative listening is focused on gathering information, critical listening involves analyzing and evaluating information, appreciative listening is focused on enjoying and being open to new experiences, and artistic listening is focused on the aesthetic qualities of sound.

Question 16

Making your own judgments based on what you have heard involves the __________ component of the HURIER model.

Accepted Answer

Making judgments based on what you have heard involves the evaluating component of the HURIER model. The other components of the model (hearing, understanding, remembering, interpreting) are all necessary steps in the listening process, but evaluating involves making sense of and assessing the information received in order to form an opinion or make a decision.

Question 17

When at a lecture you intend to gather information and understand the professor's message. The type of listening most appropriate for accomplishing this goal is _____.

Accepted Answer

The type of listening that is most appropriate for gathering information and understanding the professor's message is informative listening. It involves focusing on the content of the message in order to gain knowledge and understanding. Appreciative listening involves enjoying and showing appreciation for the message, critical listening involves evaluating the message and searching for flaws, relational listening involves building and maintaining relationships with others, and artistic listening involves appreciating the aesthetic qualities of the message.

Question 18

Listening is cognitive, affective, and ___________.

Accepted Answer

Listening involves behavioral aspects as it includes the actions and responses that demonstrate understanding and engagement in the communication process.

Question 19

___________ is an example of a psychological noise barrier to effective listening.

Accepted Answer

Psychological noise refers to internal distractions based on thoughts, feelings, or emotional reactions to a message. Taking notes only on parts of the lecture that agree with your position is an example of selective listening, which is a psychological barrier.

Question 20

Fakers, dependent listeners, and _______ are examples of counterproductive listening styles.

Accepted Answer

Fakers and dependent listeners may not necessarily be counterproductive, as they may genuinely be trying to learn and understand. Interrupters, on the other hand, actively derail the conversation and prevent effective communication from occurring.

Quiz 5: Listening