A professional service such as a law firm requires highly skilled labor, and the managerial focus is to maximize utilization of skilled resources.
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Q18: The volumes in assembly lines processing are
Q19: Products like cereals, sugar, steel, bulk chemicals,
Q20: Flexible manufacturing systems (FMS) are able to
Q21: A service factory is the opposite of
Q22: Professional services are the opposite of mass
Q24: Service design is done using the 4Ts
Q25: The behavioral aspect of service design accounts
Q26: Flowcharting is one of the simplest tools
Q27: Service blueprinting is a flowchart done in
Q28: Service blueprinting is a process design technique
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