The behavioral aspect of service design accounts for factors such as pain and time spent experiencing the service.
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Q20: Flexible manufacturing systems (FMS) are able to
Q21: A service factory is the opposite of
Q22: Professional services are the opposite of mass
Q23: A professional service such as a law
Q24: Service design is done using the 4Ts
Q26: Flowcharting is one of the simplest tools
Q27: Service blueprinting is a flowchart done in
Q28: Service blueprinting is a process design technique
Q29: quality function deployment (QFD) is a service
Q30: The 'House of Quality' identifies consumer priorities,
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