quality function deployment (QFD) is a service design tool for translating the voice of the market into design ideas and concepts.
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Q24: Service design is done using the 4Ts
Q25: The behavioral aspect of service design accounts
Q26: Flowcharting is one of the simplest tools
Q27: Service blueprinting is a flowchart done in
Q28: Service blueprinting is a process design technique
Q30: The 'House of Quality' identifies consumer priorities,
Q31: ATMs and optical checkout scanners are examples
Q32: Products are now designed to be part
Q33: Process design
A) typically occurs before product design
B)
Q34: An automotive manufacturing assembly line is an
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