The 'House of Quality' identifies consumer priorities, conducts competitor comparisons, relates technical features to customer wants, and develops targets for technical features.
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Q25: The behavioral aspect of service design accounts
Q26: Flowcharting is one of the simplest tools
Q27: Service blueprinting is a flowchart done in
Q28: Service blueprinting is a process design technique
Q29: quality function deployment (QFD) is a service
Q31: ATMs and optical checkout scanners are examples
Q32: Products are now designed to be part
Q33: Process design
A) typically occurs before product design
B)
Q34: An automotive manufacturing assembly line is an
Q35: Two types of process design are
A) input
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